Kaleidoscope 2018
Ecosystem & Event Summary
KALEIDOSCOPE 2018: ECOSYSTEM & EVENT SUMMARY SKIP TO >>INTRO >>PARTNER LISTINGS >>THEME & PARTNER OVERVIEWS
KALEIDOSCOPE 2018 INTRODUCTION Kaleidoscope 2018 Together, we proved that we Kaleidoscope turned our Provided the opportunity for you to explore and are the Intelligent Ecosystem: Technology Vision into reality experience the power of the ‘Intelligent Ecosystem’ A living, breathing, intelligent network, powered Accenture’s Tech Vision identifies key themes that are and feel equipped to pivot wisely into the future. by data, that can sense, comprehend, act and highly relevant to an organisation’s transformation To succeed ‘In the New’ we must work together learn. At Kaleidoscope we experienced the power within three years. Whilst these trends transcend any to solve our own and our client’s biggest challenges, of the Intelligent Ecosystem, live. We dared to step one technology or product, the innovations driven to grow and innovate. Kaleidoscope 2018 was a inside and speak freely, with a connected crowd by the Technology Ecosystem are the key enablers celebration of the best that the Technology Ecosystem of innovators, ideators, designers, dreamers, and catalysts for these themes. 41 partners attended has to offer. technologists, revolutionaries and radical realists. Kaleidoscope this year. They were selected based on the alignment of their products and services with the five 2018 Tech Vision themes. We knew some partners very well, through long-standing relationships, whilst others were less familiar - but equally ready to help us explore the future of the ecosystem in ways we hadn’t imagined. Together, at The Tanks. 2
KALEIDOSCOPE 2018 INTRODUCING THE THEMES 3
KALEIDOSCOPE 2018 1. Microsoft + Avanade: AI & Intelligent Process Automation Innovation 2. IBM (Watson): Customer Care, Insights from Dark Data, and AI Bias Mitigation 3. PEGA: Workflow & AI 4. Google: Cloud hosted AI & Machine Learning 5. MachineOS: Simulation & Prediction using Machine Learning 6. Accenture: The Dock + Turing: AI Research & Innovation 7. Coupa: Cloud hosted Business Spend Management using IoT, AI and Voice Recognition RAISING AI TO BENEFIT 8. Accenture Applied Intelligence: Data Analytics for Customer BUSINESS AND SOCIETY 4
KALEIDOSCOPE 2018 1. InContext: Mixed Reality for in-store Customer Experiences 2. TeslaSuit: VR & AR Experiences with Haptics 3. Mackevision: Digital Twin using CGI and 3D Data Visualisation 4. Accenture XR Showcase: Immersive Industry and Customer Experiences using AR, VR and Machine Learning 5. KageNova: Next-gen Immersive Experience using VR & MR THE END OF DISTANCE 5
KALEIDOSCOPE 2018 1. Adobe: Cloud hosted Customer Experience Design, Delivery and Insights using AI and Analytics 2. Palo Alto: Multi-Cloud Management, SecOps & DevOps 3. Splunk: Business, IT & Security Event Analytics, using Machine Learning and AIOps 4. Informatica: Enterprise Cloud Data Management, Fraud and Brand Protection 5. Qlik: Cloud hosted Data Management and Analytics Platform, scaling Big Data, IoT, Cybersecurity 6. Forgerock: Digital Identity Protection & Access Management 7. Sailpoint + Okta: End-to-End Enterprise Identity Management 8. Accenture: Security + Endgame + Ripjar: THE IMPORTANCE Endpoint Security Platform OF TRUST 9. Thales: Advanced Data Security Platform, Cloud Encryption, Data Migration & Compliance 6
KALEIDOSCOPE 2018 1. Salesforce: Cloud hosted Customer Engagement Platform using AI 2. ServiceNow: Cloud hosted Digital Workflows across IT, Business & Operations 3. Zendesk: Cloud hosted Customer Service and Engagement Platform 4. SAP: Enhancing Customer Experience in the Intelligent Enterprise using C4/HANA 5. Oracle: Cloud hosted Business Applications and Innovation Services 6. ElasticPath + Bloomreach: Customer Experience and Commerce Platform 7. Worksoft: Intelligent Automation with DevOps for SAP 8. Accenture Blockchain: Blockchain for Good, Supply Chain and Trading BUILT TO PARTNER 9. BluePrism: Business Operations Platform using RPA AT SCALE 10. Workfront: Cloud hosted Workflow Management 7
KALEIDOSCOPE 2018 1. AWS: Cloud hosted Agile, Enterprise Solutions using AI, NLP and IoT 2. RedHat: Open Innovation Labs, Cloud Native Application Development 3. Cisco: Digital X-Ray Network Diagnostics 4. Dell Technologies & Dell Boomi: Innovation using Advanced Analytics, AI, IoT and Deep Learning 5. Docker: Enterprise Containerisation Platform 6. HPE: Intelligent Edge Solutions using IoT, AI and Intelligent Space Solutions 7. Accenture Industry X.0: Digital Technology Innovation through hyper-personalised customer experiences 8. Accenture IES: Software engineering using Data, AI, AT& A, Products, Platforms & Emerging Technology CREATING INTELLIGENT 9. Veritas + Nutanix: Resilience Platform simplifying migration of IT and Business functions to Cloud DISTRIBUTED SYSTEMS 8
KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 9
KALEIDOSCOPE 2018 RAISING AI TO BENEFIT BUSINESS AND SOCIETY As artificial intelligence grows in its capabilities and its impact THEMES THE ECOSYSTEM on people’s lives, businesses must move to raise their AIs to act as RAISED responsible, productive members of society. 1) Where have you experienced THEME OVERVIEW: a killer use of AI/Where have you been inspired by the use AI is coming of age. It represents huge transformational opportunities and can help us solve of AI? some of our most challenging problems, but with opportunity also comes responsibility. 2) Who is responsible for Citizen AI demands: the vision, execution and management of AI in your business? RESPONSIBILITY: EDUCATION: TRANSPARENCY: AI is at the tipping point 3) How transparent do you think Making sure AI systems AI must be trained and For us to trust the decisions of exponential growth, future AI solutions inside your operate and interact in taught, which means not or recommendations that and we have an imperative business need to be? the right way with people, merely ‘telling’ AI what to AI is making, we need to to ensure we raise AI right, 4) How will AI augment and and behave in ways which do, but truly educating it to be able to understand how to play a positive, and change the roles of people respect the accepted know how to act, respond, it arrived at the decision, responsible role in in your organisation? societal standards, communicate and behave, which means opening our society. your organisation? norms and frameworks. and making sure that the up the ‘black box’, and 5) Does your AI accurately data used to train AI is free explaining how AI works. represent your brand from corruption or bias. and values? CITIZEN AI 10
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Video Indexer is a Microsoft cloud technology that takes any source Avanade & Microsoft Document Entity Identifier (DEI) is an Avanade solution on Azure video, identifies actors & scripts to tag content and context, creating AI Platform that helps clients rapidly extract insights from scanned video structure for querying. documents for automation. BENEFITS: BENEFITS: Applications include video content curation, personalisation, scheduling DEI extracts specific entities that are needed, and supports end to end and compliance. process automation. Enterprise Virtual Agent (EVA) is an Ethics/GDPR Virtual Assistant with AI and information extraction from electronic documents. BENEFITS: An interactive Virtual Assistant for checking any policy, procedure or information source. This demo focuses on Robotic ethics and GDPR but it could be applied to nearly any source given data and training. 11
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: 15 pts improvement in NPS scores; 60% improvement in agent retention; IBM (Watson) IBM Watson AI Trust & Transparency demonstrates bias detection and £millions of pounds of operational cost savings for fair & ethical outcomes, AI 360 fairness bias mitigation to improve are realisable. decision outcomes, and traceability and transparency of how and when IBM Watson Extracting Insights from Dark Data demonstrates machine learning model outcomes were determined. how Watson can ingest and visually explore documents, teach how to BENEFITS: understand documents quickly for improved machine understanding, and expose contractual clauses for better mitigation of contract and 60% of companies see compliance as a barrier to achieving success in procurement risk. applying AI, because they cannot trust the decisions, or explain how the decisions were made. This is a solution for all organisations considering BENEFITS: the use of Machine Learning / Deep Learning models, especially those Watson document insights can be applied across a variety in highly regulated industries. of time poor, information and document rich use-cases including IBM Watson AI Powered Customer Care demonstrates capabilities insurance, contracts, and best practice recommendations, driving required for AI powered care from intent detection from call logs, assisted improvements in speed, cost, accuracy, and automating processes. agents to speed answering long-tail question, to integrated multi-channel ALSO AVAILABLE: virtual agents handing off to live agents. - IBM Blockchain Solutions BENEFITS: - IBM Cloud Private Customer care transformation is now an imperative to deliver exceptional multi-channel service. 40% deflection of conversations to AI channels are common place; 12
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Pegasystems Omni Channel Customer Journey is a single, unified platform that combines Omni-channel Customer Engagement with Digital Process Automation. BENEFITS: A single “AI brain” that works across all channels to compute Next-Best-Action. Digital Case Management is a transformational approach to case management, allowing clients to manage work holistically, built as a Service for enterprise flexibility on cloud or on-premise. BENEFITS: Case Management to automate the end-to-end human tasks and processes combined with built-in robotics. Intelligent Virtual Assistant, demonstrating how Pega can help organisations deliver great self-service, using conversational UI. 13
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMO: Google Cloud Google Cloud AutoML Pop Picker: Google Cloud brings industry leading research in AI and Machine Learning and makes it universally accessible to organisations. The Google Cloud AutoML demo features a product identification use-case relevant to Retail and Consumer Goods, where image recognition is used to identify a fizzy drink and whether it is damaged or not. BENEFITS: Google Cloud’s new AutoML capability is removing barriers to AI at scale. It enables developers with limited machine learning expertise to train high-quality models specific to their business needs, get up and running fast with a simple GUI and generate high-quality training data using Google’s human labelling service. 14
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Predictive Health Analytics MachineOS Real Time Prediction for Commercial Outcomes Human and machine data is ingested from Pathlab and cross-corelated into a neural network which mimics identification of ‘disease signatures’. Predicting network outages in a Telecoms network External data sets containing information on specific regions and A Natural language question engine uses an overall picture of the diseases are used to provide predictions on spikes in diseases. network infrastructure and guided questions to determine outage possibilities next week. BENEFITS: Enabling more accurate reporting to doctors by location, controlled BENEFITS: medication stocks and efficiency improvement. Preventing downtime on the network, optimising efficiency and understanding the lack of knowledge. Trade surveillance in Financial Services A surveillance mechanism to reduce mismatches or invalid trades, which cause delays and cancellations. BENEFITS: Enables financial services clients to avoid regulatory fines, improve their overall trading capability through predicative analysis (client and trader) and efficiency of employees whilst continuing to increase their ROI. 15
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Accenture BioVR is a Virtual Reality learning simulator that guides users through a The Dock + pharmaceutical clean room scenario while monitoring their progress. The Alan Turing BENEFITS: Institute A safe and secure training environment to assess user performance, discover system efficiency and create valuable datasets centred around user behaviour. AI Bot for Caseload automatically reviews medical charts to location specific information about medical conditions and evidence, enabling humans to sift through large quantities of unstructured text, to find desired information in an instant. BENEFITS: Scans and surfaces key medical data quickly, increasing productivity and aiding personnel in time-sensitive tasks. 16
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMO: Coupa The Best UI is no UI: Coupa will demonstrate how new technologies (Voice recognition, IOT, AI) are transforming Business Spend Management processes. BENEFITS: Procurement and Finance leaders use Coupa to get more value out of every dollar their business spends, improve efficiency, and minimize risk. Coupa enables organisations to access data-driven prescriptive insights at key moments in the spend management process to capture more value from spend. 17
KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Accenture Applied Search & Content Analytics: Search & Match is used by recruitment Intelligence firms and HR departments to automatically match jobs to candidates. It features semantic analysis and the use of Machine Learning over past hiring information to optimise accuracy. BENEFITS: Accurate matching of candidates to job roles, reduces costs (effort, time) through accurate candidate matching. Flare 360: An intelligent case assistant trained to handle multi-layered problems using natural language processing (NLP) to transform existing call centres. BENEFITS: Increased customer engagement; reduced cost through reduction of escalations from inbound customer service queries to live agent; potential to play a role in outbound sales connects. 18
KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 19
KALEIDOSCOPE 2018 THE END OF DISTANCE THEMES THE Virtual and augmented reality technologies are removing the distance ECOSYSTEM to people, information and experiences, transforming the ways people RAISED live and work. 1) Is XR being used to its full potential in your business? THEME OVERVIEW: 2) Do you understand Technology has always been applied to overcome distance – from the wheel, to the internet – but the potential for using a extended reality is the first technology to virtually “relocate” people in time and space—and it’s combination of XR, AI and bringing about the end of distance. Virtual and Augmented Reality is transforming: machine learning? 3) What are the fundamental barriers to scaling XR in your organisation and how can they DISTANCE TO PEOPLE: DISTANCE TO DISTANCE TO Whether it’s helping be overcome? Immersive experiential INFORMATION AND EXPERIENCES AND customers visualise your environments make it INSIGHTS: ENVIRONMENTS: products and services, or 4) Can you visualise a possible for people to “be” Workers and consumers Customers are increasingly bringing employees and world where XR is a part of anywhere, from innovations can be served with real- investing in XR immersive expertise closer together, everyday life? What does it for the workforce to time information to help experiences over certain our journey to Extended look like? How is it used? customers experiencing complete tasks and make materials goods. XR Reality has just begun... 5) How can we enforce ethical products and services (e.g. decisions (e.g. visualisation technologies also enable boundaries for personal use virtual showrooms) for manufacturing) realistic experiences of of XR devices in public? How hostile and inaccessible can we protect the privacy environments (e.g. of the individual? emergency service training, oil rig safety) EXTENDED REALITY 20
KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: InContext Solutions ShopperMX™ HIVE: Leverages fully immersive VR technology to deliver an unsurpassed in-store perspective of new shelf, signage, display and store designs. Whether it’s for planning, top-to-tops or on-going retailer and manufacturer collaboration, internal and external partners and teams can view concepts from a shopper perspective, make decisions on the fly and collaborate from anywhere in the world within immersive, hyper- realistic virtual stores. BENEFITS: Risk mitigation through reduced capex and labour costs; actionable insights available quicker through deeper data mining; enterprise platform spans across the supply-demand value chain; cloud-based platform with no upfront hardware investment. 21
KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: Teslasuit Enterprise Training Demo: A solution for an industrial safety case on an oil loading rack which features motion capture and uses deep immersion through haptics. BENEFITS: Brings monotonous training and education into realistic, engaging and effective activity; motivates trainee needs and increases performance of novices and experts alike; advanced biometry allows monitoring of the emotional state of the user, provides stress level management and adaptive training content. 22
KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: Mackevision Digital Showroom - Ferrari Dealership Car Configurator: Introducing a new way to customize the car of your dreams! The Digital Showroom provides Ferrari fans with an enhanced car-buying experience that’s guaranteed to make their hearts beat faster. Customers are presented with a “Digital Twin” of their customized car, allowing them to examine interior and exterior details like never before. BENEFITS: Maximisation of customer experience; production of “digital twin” enables full examination of interior and exterior, as well as customisation to specific customer requirements; gives rise to upselling opportunities during sales process. 23
KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMOS: BioVR XR Training for Pharma: Powered by Machine Learning analytics Accenture XR XR Learning Lab: Soft skills development for onboarding to provide classification of trainee skills and predictive analytics of when of new hires. the user will more likely commit an error. Showcase BENEFITS: BENEFITS: Accelerates onboarding process, low cost, scalable. The experience leverages the proven benefits of VR training: user engagement, on-demand experiences, cost reduction and National Theatre OASC: Enhancing experiences for performance analysis. hard-of-hearing patrons . XR Behind the Style: Catwalk and behind the scenes BENEFITS: immersive experience. Improved accessibility to the Arts, smarter captioning through BENEFITS: AR, scalable. Stereoscopic 360 video with interactive storytelling elements Cherry Picker: A training experience utilising VR to remove and e-commerce call to action. the problem of limited physical resources by modelling a Cherry Picker asset down to the vehicle controls and placing it in an Ship Docking Training: Experiential training app developed to train interactive environment. sailors on ship docking procedures. BENEFITS: BENEFITS: Trainees can learn how to drive the Cherry Picker in a safe environment Self-contained, safe and scalable high memory retention experiential and are given a purpose to direct their learning. There is also multiplayer training app. Cost effective – content can be easily updated to create support, so the trainer and trainee can occupy the same virtual space different environments and scaled to multiple trainees at once. Data through networked instances of the same training experience. empowered training insights e.g. gaze tracking, gesture tracking, room- scale tracking of movement. 24
KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: KageNova KageMove: Turns 360-degree photos and videos into explorable virtual worlds. When viewing 360-degree photos and videos at present, users can look around, but they cannot move within the scene. Demo use- cases will include VR examples of 360 photos and videos, such as films, sports events, scenes in nature e.g. beaches. BENEFITS: KageMove supports existing hardware, content and workflows to turn 360-degree photos and videos in into explorable virtual worlds; KageMove also brings greater interaction to 360-degree experiences by supporting 6 DOF motion to provide a much greater sense of presence and greatly reduce cyber motion sickness. 25
KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 26
KALEIDOSCOPE 2018 THE IMPORTANCE OF TRUST By transforming themselves to run on data, businesses have created a new THEMES THE ECOSYSTEM kind of vulnerability: inaccurate, manipulated, and biased data that leads RAISED to corrupted business insights, and skewed decisions with a major impact on society. 1) How well do you know your organisations data? How THEME OVERVIEW: much of it do you trust? We live in the era of big data. Data veracity is about ensuring the quality and accuracy of that data, 2) How safe is your data today? to enable companies to create a competitive advantage and protect their brand reputation. It’s 3) How important is digital and even more critical with the growth of AI, because any data inaccuracies, biases or corruptions will data hygiene in your culture? be magnified. Data Veracity is about: Do you fully understand the risks and potential impacts of poor data hygiene? PROVENANCE: CONTEXT: INTEGRITY: Data is the lifeblood of 4) Are you raising your Understanding the Considering the Verifying, securing and the intelligent enterprise AIs responsibly, with the history and origin of data circumstances around maintaining “good” data. – the health and vitality of right data? throughout its entire how data is used and (E.g. has the data been a business increasingly 5) Do you have lifecycle (E.g. Where has if it is appropriate for the corrupted or manipulated? depends on it. Now is the high-integrity data? the data come from? Is it insights and predictions Are users incentivised time to expand the focus biased or skewed?) you want to drive (E.g. to ‘trick’ the system?) from data quantity to Is the data recent? Is it data quality, and be sure based on current or you have data you historic assumptions?) can trust. DATA VERACITY 27
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Adobe Customer Journey X-Ray: A showcase of how Adobe solutions track visitor behaviour and use this, with 2nd and 3rd party data, to personalise and optimise the experience to guide the visitor towards conversion. BENEFITS: Tracks anonymous visitor behaviour, identified visitor profile information and 2nd & 3rd party data to engage effectively with customers both onsite and offsite, across multiple devices. Adobe Advertising Cloud Creative: Demonstrating how easy it is to quickly scale advertising and messaging that is highly relevant to each user via a sample workflow. Users can import assets from Adobe Creative Cloud or AEM assets and make additional edits to their ads directly in the platform and configure sequential messaging. BENEFITS: Serves relevant ads to customers even if they move to different devices or sites. Reduces creative development costs of digital advertising and makes collaboration between design and marketing teams a reality. 28
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: Palo Alto Networks Continuous multi-cloud security for business applications: Palo Alto Networks delivers a uniquely effective combination of continuous security monitoring, compliance validation and reporting, and comprehensive storage security. Teams can now confidently develop and deploy new applications in the cloud faster, simplify security operations and continuously validate the compliance of their cloud infrastructure. BENEFITS: Delivers workload and storage protection in a SaaS, PaaS or IaaS model, whilst reducing the chances of human error. Integration of Evident into a DevOps model enables a frictionless move to cloud. Automated security that will not slow down application developers. 29
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Splunk Security: Analytics-Driven Security Information Events Splunk Splunk for Business Analytics: Data architects, analysts, marketers Management Solutions (SIEM) go beyond simple information and event and product managers are tapping into a range of new data sources management to tackle real-time security monitoring, advanced threat like machine data and combining them with structured data to provide detection, forensics and incident management. valuable business insights in real time. BENEFITS: BENEFITS: Enhanced visibility and improved incident response and investigations; Leverage new and enriched machine data, gain real-time business streamlined security operations; flexible deployment options; behavioural insights, complements existing BI tools and other Big Data technologies. analytics to optimise SecOps and reduce complexity. Splunk IT Service Intelligence: Using machine learning to predict and prevent imminent outages with up to 30 minutes notice so your team can intervene. BENEFITS: Predictive maintenance aided by real-time view of service health and root cause analysis capability. 30
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: Informatica Internet of Beers: Fraud and brand protection is a big problem for brewing companies, many of whom lose millions of pounds per year due to product wastage and theft. Informatica demonstrates how data from pub beer dispensers can be collected in real-time and analysed along with transaction data to detect beer quality and fraud. BENEFITS: Monitors real-time status of products e.g. temperature and pressure of beer in tap, along with tracking the number of pints poured in real-time; gives key inventory and quality insights to manufacturers and distributors; outlines consumer purchasing trends. 31
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Internet of Things: In a world where everything is connected, Qlik Scaling Data Science: The Qlik platform surfaces AI to scale across the analysts are continually increasing their estimates for how many organisation. Several examples of this will be shown as part billion devices will be connected by 2020. The enormous amounts of of this demo. data which comes from this requires imaginative approaches to analytics. Our interactive bike demo is an example of using “analytics BENEFITS: at the edge” & “containerisation” to make IoT successful. Customers can scale the value of the data scientist across the BENEFITS: organisation through Qlik’s intuitive insights, without needing full-time data scientist expertise to communicate outputs. IoT analytics unlock the potential of your IoT data. Big Data & Scale: Big Data and rapid adoption are becoming the norm Cyber Security: Accenture have created IP on top of the Qlik platform for customers who are mature on their digital transformation journey. to deliver a cyber security analytics service to enterprise organisations. The interactive bike demo is a fun way to explore some of the key Two of the Apps will be available to see on the stand – infrastructure considerations. vulnerability & phishing. BENEFITS: BENEFITS: The Qlik Analytics Platform is an agile, governed environment that is This reusable proposition provides a “single pane of glass” through ready to scale. It fosters a culture of data exploration, where people are which an organisation can make sense of the myriad of security encouraged to experiment with ideas. related data within the enterprise. 32
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: ForgeRock Open Banking: ForgeRock are building on their Identity Platform, hosting and managing a key application that will help third parties to test and demonstrate their Open Banking capabilities. With the Open Banking deadline behind us, ForgeRock is now playing a critical role in helping financial institutions with one of their biggest digital transformations to date. BENEFITS: Secure, personalised customer experience; future-proofed for IoT and next-generation identity management challenges; Identity centric, privacy-by-design principles that enable consumers. 33
This is a modal window.
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: SailPoint Okta and SailPoint come together to prevent Security breaches Technologies + Okta and audit failures: Okta, the leader in Access Management, and SailPoint, the leader in identity governance, provide an integrated solution to secure user identity and manage access, whilst ensuring your enterprise has the governance it needs to keep users, data, and applications compliant. BENEFITS: Automate and unify access to increase productivity across your workforce; improve security and reduce rise with the power of end-to- end identity; ensure compliance across business, IT and audit teams. 34
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Ripjar: Cyber Security: Labyrinth is a strategic intelligence platform built Accenture: Endgame: At risk from ransomware or targeted attacks?: to integrate, automate and analyse any data. It allows threat intelligence Endgame’s converged endpoint security platform is transforming teams to seamlessly blend structured and unstructured data from any Security + security programs using the most powerful endpoint protection number of sources and gives developers the ability to automate new Endgame + Ripjar and simplest user experience. analytics, apply machine learning and more, within threat-hunting teams. BENEFITS: BENEFITS: Endgame unifies prevention, detection, and threat hunting to stop Addresses critical skills gaps with advanced automation and analytics. known and unknown attacker behaviours at scale with a single agent. Enables companies to stay ahead of threat and minimise damage and Endgame replaces antivirus and accelerates detection and response. loss through responding to incidents quickly and completely. Ripjar: Financial Crime: Torch is a next-generation financial crime Ripjar will also show Intelligence & Policing use-cases. product that uses machine learning to automatically identify client risk across all data sources in real-time. Torch gives financial crime analysts the capability to scale their approach, using artificial intelligence to identify risks across the modern information landscape. BENEFITS: Clients receive real-time updates, screening checks are completely automated and alerts can be tailored to specific risk profiles. Costs are reduced; Torch reduces false positives with advanced AI. 35
KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: Thales Thales Vormetric Data Security Platform including: transparent encryption, tokenisation, key management and cloud security: Experience a selection of Thales’s cloud encryption solutions enabling separation of duties, key custodianship and total control of your sensitive data in any untrusted environment such as a public cloud. Example use- cases include compliance, data migration to the cloud and enterprise key management. BENEFITS: Provides security and trust in data wherever it is created, shared or stored; mitigates the risks of encrypting data in silos, reduces threats and lowers TCO, freeing up budget for secure digital transformation, improving customer experiences and investment in business growth. 36
KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 37
KALEIDOSCOPE 2018 BUILT TO PARTNER AT SCALE THEMES THE ECOSYSTEM Businesses depend on technology-based partnerships for growth, RAISED but their own legacy systems aren’t designed to support partnerships 1) How can you scale at scale. To fully power the increasingly embedded enterprise, partnerships to get the companies must first re-architect themselves. most out of platform based ecosystems? THEME OVERVIEW: 2) Are you, your partners and Partnerships create competitive advantage, but legacy systems weren’t built to support customers ready to embrace the speed and agility tech-based partnerships and ecosystems. Frictionless business uses technology to microservices provide? overcome traditional constraints, to create agility in systems, architecture, and platforms, 3) What role can/does to help build and operate partnerships. Frictionless Business encompasses: blockchain play in your business today? What could it look like in the future? MICROSERVICES: BLOCKCHAIN: REINVENTING and services (e.g. supply 4) In the next decade it will be An open, flexible approach A distributed ledger that RELATIONSHIP chain complexities are standard for industry to architecture which reinvents relationships. BUILDING: pushing large competitors ecosystems to require provides a foundation Blockchain’s ground- ‘Frictionless’ businesses to explore blockchain blockchain and smart contract for companies to forge, breaking combination of can develop and maintain a in unison). capabilities to participate. integrate and scale immutability, consensus higher number of Early adopters are shifting Are you ready? partnerships quickly and security creates a new partnerships, including non- the business landscape 5) Are you investing in the and easily. level of transparency and traditional partners, than across every geography talent and expertise needed trust in the ecosystem. ever before. They drive and every industry. What to deliver partnerships at scale? competitive advantage, does your Frictionless without sacrificing the Business look like? FRICTIONLESS BUSINESS integrity or security of their data, products 38
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Salesforce Moments that Matter: The Salesforce Customer Success Platform utilises new capabilities to drive digital customer engagement to deliver innovative, intelligent and highly appealing experiences for customers, partners and employees across different industries. BENEFITS: Employs AI to provide real-time insight leading to smarter interactions; “Moments that Matter” are the key to differentiating products and services resulting in increased sales, lower costs and improved customer satisfaction. 39
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: ServiceNow Digital Transformation at Work – Make the world of work, work better for people: In partnership with the Accenture ServiceNow Practice, ServiceNow will demonstrate the Now Platform, an intelligent and intuitive platform design to deliver digital workflows that create great experiences and unlock productivity for our customers. BENEFITS: The Accenture/ServiceNow practice helps organizations manage their cloud environment and enable key business processes. Other benefits include management of IT strategy and operations; rapid delivery of HR services, and end-to-end management of security operations. 40
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Zendesk Complete offering for a frictionless customer experience: Zendesk omnichannel support offers simple, powerful solutions that make it easy for customers to engage with your business. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus. An integrated interface means better context, smoother interactions, and less repetition for agents. BENEFITS: Better, integrated customer service more efficiently without compromise; enables customers to self-serve or connect quickly to a real Customer Agent; ability to scale quickly through adding channels and agents; customers can offer a customised help centre that surfaces relevant branded information that fits with their pre-existing web experience. 41
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMOS: myConcerto: A single, digitally-integrated platform with a seamless SAP Enhancing Customer Experience with the Intelligent Enterprise user experience. All of Accenture’s best thinking and offerings for industries, business functions and platform technology are in one place. The Plastics Challenge: A collaborative innovation project to provide myConcerto changes the way we support our clients and accelerates fresh solutions to meet the global challenge of plastic pollution through their pivot and investment in the NEW. a user-centred design thinking approach and the application of new technologies. BENEFITS: Unlock business value quickly using industry insight, new intelligence BENEFITS: and new innovative techniques. More intelligent use of data, cut waste and improve impact on the environment, real-time analytics to bring rapid insight. Digital transformation with SAP C/4HANA: Provides the platform to deliver rapid growth with the customer at the centre of your organisations customer engagement strategy, enabling better buying experiences whether B2B, B2C to B2B & B2C. BENEFITS: Delivers improved buying experiences, makes each customer touch-point personal and relevant. 42
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMOS: Revolutionising the Film Industry: Oracle Cloud helps businesses Oracle Make Innovation something you do every day respond to client demands in days rather than weeks. World’s First AI Smart Hives Network Helps Conserve Global Honey BENEFITS: Bee Populations: “The World Bee Project partnership with Oracle Increased operational efficiencies. Cloud is an extraordinary marriage between nature and technology.” Oracle and Movember: Innovation for Good. Come and see how Oracle’s The new programme uses cloud technology to better understand honey Cloud Applications help the Movember Foundation scale its operations bees, the world’s most important single species of pollinator and reach more supporters than ever before. in agricultural ecosystems. BENEFITS: BENEFITS: Enables conservationists and bee keepers to take action to protect Scale operations to attract more awareness and support for high impact colonies and enables future growth. healthcare initiatives. Seeing the Future Now: Oracle Cloud is helping scientists collaborate on experiments and develop new cures by adapting visualisation technology from the school classroom. BENEFITS: Encourages and enables scientific collaboration and development. Development of new cures through use of visualisation technology. 43
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Elastic Path + Creating Superior Digital Experiences: BloomReach and Elastic Path BloomReach have made simple out of the complex for commerce and customer experience. From search to loyalty, each customer journey defines your success. With the ongoing emergence of new channels, it is imperative to create value in each one. Wishlists, devices, payments and order history are all things customers think are easy, but until now, have been complex for you. BENEFITS: By seamlessly connecting critical systems, customers gain speed and flexibility, retain customer engagement, increase revenue per visit and drive customer loyalty. 44
This is a modal window.
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Worksoft Intelligent Automation with DevOpps for SAP: Worksoft show how to automatically validate and deploy solutions faster to the market in SAP. The demo is based on Worksoft Certify, Jira and Jenkins and Accenture’s ACTRS solution. BENEFITS: IT cost savings; increased risk management - significant defect reduction, increased speed of test cycles and reduction of workforce effort in regression testing, increased business process automation and productivity, more frequent deployments and accelerated time to market for application projects. 45
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMOS: Trading physical assets: Automated using smart contracts across Accenture Decentralised Digital ID - ID2020 Alliance: Over 1 billion people Utilities suppliers. Blockchain across the world do not have any form of identity. ID2020 is a public- BENEFITS: private partnership with Accenture, UN, Microsoft, Gavi to use blockchain Tackles previous scalability issues which are no longer a barrier to provide a decentralised, secure ID where no identity is stored on the for Blockchain. blockchain itself. Using biometric scanners mobile apps and sites we will show the end to end journey of how blockchain ID works. BENEFITS: Development of the next generation of “Web 3.0” native digital ID that anyone can use anywhere. Supply chain management with Thales: Showing actual chips tagged onto physical products and how they can be read to blockchain for end- to-end assurance. The demo has been created in partnership with Thales, who recently found fake parts of sensitive defence equipment infiltrating a supply chain. BENEFITS: Investing in the importance of trust for now and the future. Fake products erode customer trust and can cause legal issues which this technology aims to mitigate. 46
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Blue Prism Digital Workforce: Blue Prism will demonstrate their scalable and robust execution platform for best-of-breed AI, cognitive technologies, as well as presenting their vision for the Digital Workforce with six digital, intelligent automation skills to transform the way organizations uses technology to drive business value. BENEFITS: Blue Prism Platform can be a key enabler for transformational change. Some real-world benefits from the solution include; £10m annual savings, 200% productivity increases in key process, 70% Reduction in potential fraud cases, customer onboarding duration reduced from 4 days to 10 minutes, $47m of duplicated payments saved annually. 47
KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Workfront Optimise Work Management to Enable Frictionless Business: Workfront provides the right controls to improve workflows across the entire company for real bottom line impact. Intelligently connecting your intake and incident solution with a platform built for collaboration and knowledge work gives you true cross-enterprise visibility into all work, helping the whole enterprise innovate, compete and grow more quickly. BENEFITS: Creates interactive workflows for digitization initiatives and digital work product; Broad cross-enterprise digital initiatives to connect the enterprise; break down people and information silos; faster time to market. 48
KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 49
KALEIDOSCOPE 2018 THEMES THE INTELLIGENT DISTRIBUTED SYSTEMS ECOSYSTEM RAISED Businesses are making big bets on intelligent environments via robotics, AI and immersive experiences. But to bring these intelligent environments 1) Is your business taking advantage of ‘the edge’ of the to life, they must extend their infrastructures into the dynamic, real world infrastructure? / What richness environments they want to reach. are you missing from not playing at ‘the edge’? THEME OVERVIEW: 2) Is it time to renew your The capability of smart devices is rapidly growing – not just for consumers – but also in industry. approach to hardware? E.g. through custom They have the processing power to make intelligent decisions on the ‘edge’ of the infrastructure; hardware or hardware in dynamic, real-world environments. Internet of Thinking means: accelerators? 3) What new products/services can you deliver without INTELLIGENCE Devices ‘on the edge’ tremendous computing and services in the surrounding using the cloud? EVERYWHERE: provide instant insights, power demands of edge- world, and harness the 4) By 2023 the amount of Extend the infrastructure decisions and actions, while based decision-making and power of AI, robotics, edge processing power used to reach into the dynamic cloud computing generates real extended reality and IoT. by companies will eclipse physical environments you the meta-insights to drive time ‘thinking’ In the internet of thinking, the processing power they use want to serve - from central strategic direction. REDESIGNING businesses must create from the cloud. space such as offices, RENEWED APPROACH TO INFRASTRUCTURE: their unique intelligent How will you prepare? factories and sites where HARDWARE: Extend current distributed network, 5) What does your intelligent systems traditionally reside Leverage custom hardware infrastructures and embracing the cloud, distributed network look like? –to any environment where and hardware accelerators transform architecture the edge, and everywhere Do you understand its potential? users and activities are located. like GPUs to meet the to embed devices and in between. INTERNET OF THINKING 50
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMOS: Accenture Amazon The Accenture AI Mixologist (Mixy): Mixy is a drink dispensing Web Services (AWS) robot that takes orders and mixes a delicious drink. Business Group BENEFITS: Mixy leverages the power of Natural Language Processing (NLP) and Artificial Intelligence (AI) from Amazon Web Services (AWS). Mixy shows the power of AWS cloud, IoT, and rapid prototyping. AI Enabled Contact Centre as a Service featuring Amazon Connect and Amazon Lex: The demo uses Amazon Connect, a self-service, cloud-based contact centre, and combines with Amazon Lex to provide a conversational interface. The outcome is a single AI enabled chat bot, with multiple different communication options available to customers including phone, voice, SMS, and messenger. BENEFITS: The key advantage is speed to value. There are no upfront commitments and companies can quickly experiment with different call routes, or communication channels and receive real-time reporting on the impact to customers and the call centre. 51
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMO: RedHat Open Innovation Labs - Driving Modern Application Development Success: Red Hat Open Innovation Labs is a focused and intimate teaming engagement that helps customers quickly bring their innovative ideas to market by providing the people, processes, and technologies required to meet modern business challenges. BENEFITS: Flexibility and speed to value, inbuilt application resilience and flexibility from day one, leverage industry standard Kubernetes platform, provide multi-cloud choice to customers, open source innovation. 52
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMO: Cisco Digital X-Ray: Is your network digital ready? You need a comprehensive understanding of where you are today and where you want to be tomorrow. To do this, Cisco partnered with Accenture to create Digital X-Ray, a network, security, and analytics diagnostic that brings together Accenture’s deep industry experience and business acumen with Cisco’s networking expertise and innovative portfolio. BENEFITS: Digital X-ray provides critical business insights prior to launching digital transformation initiatives. Through executing diagnostic gap analysis on the network as-is versus to-be state it prescribes a custom roadmap for how to achieve the target state architecture, including prioritized digital projects that align with the network strategy and business vision. Clients using Digital X-Ray and moving to a software-defined network platform have achieved approximately a 30% decrease in cost, a 20% performance boost, and a 50% reduction in security risks. 53
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMOS: Dell Technologies AeroFarms: Innovation at commercial scale; indoor farming that disrupts & Dell Boomi traditional growing seasons — all rooted in proprietary growing systems powered by Dell EMC IoT solutions and expertise that unearth data to drive greater insights and, ultimately, greater yields of tastier crops. BENEFITS: Provides insight into natural resource conservation, enables greater yield of crops. The Connected Business: Continuing the Dell Technologies vision of innovation with AeroFarms, Dell Boomi empowers organisations to unlock data to drive actionable insight and deliver real business value. BENEFITS: Provides trusted data to the right people at the right time, delivers deeper business insights to drive decision making and transform customer experiences. 54
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMO: Docker Containerization in action: Making an enterprise container platform choice does not have to be difficult. Docker Enterprise Container Platform can transform both IT operations and development and will demonstrate how to avoid technology or infrastructure lock-in, how to get greater security and improve governance - without sacrificing performance or agility. BENEFITS: Docker simplifies the Developer experience. The container platform facilitates the build, management and security of traditional applications to cutting-edge microservices. Docker provides increased agility and efficiency through unified processes across any architecture, while aligning with existing IT operations so organisations can accelerate new solutions to market. 55
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMOS: Predictive Maintenance & Real-wear: A fan demo which takes Hewlett Packard Virtual Reality Racing Pod: An interactive gaming experience using data from the edge and predicts failure. Enterprise High Performance Computing and IoT. BENEFITS: BENEFITS: Predictive maintenance; increased operational efficiencies Demonstration of IoT capability taking telemetry from the edge and and reduced costs. converting it into something tangible. Intelligent Workplace Mobile App: Intelligent Workspace helps employees and guests navigate office space via mobile app and get optimum use of facilities. Ease of movement and execution are key, as guests can sign-in via tablet which immediately prompts their host via the application. Employees benefit from opt-in beacon technology to help them find colleagues in the building, through tracking in the app. BENEFITS: App enables smooth and quick communication and execution of day-to-day tasks. Guests are integrated and can communicate with hosts with ease. 56
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMOS: Smart Product Design: In August 2018 Accenture completed the Accenture Connected Construction: Using Microsoft Azure PaaS and Azure IoT acquisition of Design Affairs, Mindtribe, and Pillar Technologies in order to Edge technologies, Connected Construction demonstrates how it is increase our capability in the design of smart products for Industry X.0 possible to improve site safety, productivity, and schedule adherence a range of industries including Pharma, Consumer Goods, Industrial, by connecting people, equipment and materials in real-time to drive Automotive and Transportation. operational improvements. BENEFITS: BENEFITS: Investment in these acquisitions enables Accenture to leverage leading Improved site safety by giving workers panic alarms and geo-zoning Product Design capabilities which can be applied across multiple specific areas of the site. Improved productivity through targeting industries and clients. specific productivity improvements, a 10% increase in productivity saves $ millions per site per month. Schedule adherence through real-time connectivity to drive operational improvements. Digital Twin and Digital Thread: Using model-based engineering, IoT based predictive maintenance and AR support services to unlock new value in Engineering, Manufacturing and Operations. BENEFITS: Model Based Engineering and collaborative design and development tools enable cross-function visibility and accelerates cycle times. Integrated product telemetry data improves issue resolution and enables closed-loop design and manufacturing. AR experiences for training improves performance, quality and customer satisfaction. 57
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMOS: HomeCare Voice Assistant: HomeCare is an Alexa app and web portal Accenture Lava: A low code accelerator, allows business analysts to create that offers day-to-day help targeted at the elderly demographic. The customer journeys, with little need for dCode development support. This purpose of this app is to empower older people to feel confident, be Intelligent demo shows how the tool that can be used to create customer journeys independent, and remain socially connected in our ever-changing Software within minutes and make changes, highlighting flexibility digital world. Engineering and ease of use. BENEFITS: Services (IES) BENEFITS: Implementation of an automated Alexa asset creates a 2-tier architecture, Reduced development time and costs by applying a ‘shift level approach’ using the latest AWS native container services to achieve 0-downtime to creation of code; places development of functionality closer to for application deployments with a built-in CND for globally caching the Product Owners, resulting in a product more closely aligned with static content. business needs. 58
KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMO: Veritas Technologies Enabling Simplified migration of workloads to the cloud: LLC + Nutanix The Veritas Resiliency Platform (VRP) simplifies the migration of business IT functions to the Cloud. It goes beyond disaster recovery and automates the runbook to remove risks and complexities that exists today, as well as identifying future risks that could slow organisations down. BENEFITS: Resiliency Platform is the only technology agnostic platform that supports physical, virtual and cloud-based infrastructures as well as native and third-party replication technologies. It protects current investments and enables business dexterity with real-time decision making. 59
KALEIDOSCOPE 2018: What is your Intelligent Ecosystem? Would you like more information? Did you miss out on all the action? Don’t worry! You can contact us on [email protected] for more information. Copyright © 2018 Accenture. All rights reserved. 60
KALEIDOSCOPE 2018 Copyright © 2018 Accenture. All rights reserved. 61