KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Pegasystems Omni Channel Customer Journey is a single, unified platform that combines Omni-channel Customer Engagement with Digital Process Automation. BENEFITS: A single “AI brain” that works across all channels to compute Next-Best-Action. Digital Case Management is a transformational approach to case management, allowing clients to manage work holistically, built as a Service for enterprise flexibility on cloud or on-premise. BENEFITS: Case Management to automate the end-to-end human tasks and processes combined with built-in robotics. Intelligent Virtual Assistant, demonstrating how Pega can help organisations deliver great self-service, using conversational UI. 13