KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: 15 pts improvement in NPS scores; 60% improvement in agent retention; IBM (Watson) IBM Watson AI Trust & Transparency demonstrates bias detection and £millions of pounds of operational cost savings for fair & ethical outcomes, AI 360 fairness bias mitigation to improve are realisable. decision outcomes, and traceability and transparency of how and when IBM Watson Extracting Insights from Dark Data demonstrates machine learning model outcomes were determined. how Watson can ingest and visually explore documents, teach how to BENEFITS: understand documents quickly for improved machine understanding, and expose contractual clauses for better mitigation of contract and 60% of companies see compliance as a barrier to achieving success in procurement risk. applying AI, because they cannot trust the decisions, or explain how the decisions were made. This is a solution for all organisations considering BENEFITS: the use of Machine Learning / Deep Learning models, especially those Watson document insights can be applied across a variety in highly regulated industries. of time poor, information and document rich use-cases including IBM Watson AI Powered Customer Care demonstrates capabilities insurance, contracts, and best practice recommendations, driving required for AI powered care from intent detection from call logs, assisted improvements in speed, cost, accuracy, and automating processes. agents to speed answering long-tail question, to integrated multi-channel ALSO AVAILABLE: virtual agents handing off to live agents. - IBM Blockchain Solutions BENEFITS: - IBM Cloud Private Customer care transformation is now an imperative to deliver exceptional multi-channel service. 40% deflection of conversations to AI channels are common place; 12
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