Kaleidoscope 2018

Ecosystem & Event Summary

KALEIDOSCOPE 2018: ECOSYSTEM & EVENT SUMMARY SKIP TO >>INTRO >>PARTNER LISTINGS >>THEME & PARTNER OVERVIEWS

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          KALEIDOSCOPE 2018 INTRODUCTION Kaleidoscope 2018 Together, we proved that we Kaleidoscope turned our Provided the opportunity for you to explore and are the Intelligent Ecosystem: Technology Vision into reality experience the power of the ‘Intelligent Ecosystem’ A living, breathing, intelligent network, powered Accenture’s Tech Vision identifies key themes that are and feel equipped to pivot wisely into the future. by data, that can sense, comprehend, act and highly relevant to an organisation’s transformation To succeed ‘In the New’ we must work together learn. At Kaleidoscope we experienced the power within three years. Whilst these trends transcend any to solve our own and our client’s biggest challenges, of the Intelligent Ecosystem, live. We dared to step one technology or product, the innovations driven to grow and innovate. Kaleidoscope 2018 was a inside and speak freely, with a connected crowd by the Technology Ecosystem are the key enablers celebration of the best that the Technology Ecosystem of innovators, ideators, designers, dreamers, and catalysts for these themes. 41 partners attended has to offer. technologists, revolutionaries and radical realists. Kaleidoscope this year. They were selected based on the alignment of their products and services with the five 2018 Tech Vision themes. We knew some partners very well, through long-standing relationships, whilst others were less familiar - but equally ready to help us explore the future of the ecosystem in ways we hadn’t imagined. Together, at The Tanks. 2

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              KALEIDOSCOPE 2018 INTRODUCING THE THEMES 3

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              KALEIDOSCOPE 2018 1. Microsoft + Avanade: AI & Intelligent Process Automation Innovation 2. IBM (Watson): Customer Care, Insights from Dark Data, and AI Bias Mitigation 3. PEGA: Workflow & AI 4. Google: Cloud hosted AI & Machine Learning 5. MachineOS: Simulation & Prediction using Machine Learning 6. Accenture: The Dock + Turing: AI Research & Innovation 7. Coupa: Cloud hosted Business Spend Management using IoT, AI and Voice Recognition RAISING AI TO BENEFIT 8. Accenture Applied Intelligence: Data Analytics for Customer BUSINESS AND SOCIETY 4

              KALEIDOSCOPE 2018 1. InContext: Mixed Reality for in-store Customer Experiences 2. TeslaSuit: VR & AR Experiences with Haptics 3. Mackevision: Digital Twin using CGI and 3D Data Visualisation 4. Accenture XR Showcase: Immersive Industry and Customer Experiences using AR, VR and Machine Learning 5. KageNova: Next-gen Immersive Experience using VR & MR THE END OF DISTANCE 5

              KALEIDOSCOPE 2018 1. Adobe: Cloud hosted Customer Experience Design, Delivery and Insights using AI and Analytics 2. Palo Alto: Multi-Cloud Management, SecOps & DevOps 3. Splunk: Business, IT & Security Event Analytics, using Machine Learning and AIOps 4. Informatica: Enterprise Cloud Data Management, Fraud and Brand Protection 5. Qlik: Cloud hosted Data Management and Analytics Platform, scaling Big Data, IoT, Cybersecurity 6. Forgerock: Digital Identity Protection & Access Management 7. Sailpoint + Okta: End-to-End Enterprise Identity Management 8. Accenture: Security + Endgame + Ripjar: THE IMPORTANCE Endpoint Security Platform OF TRUST 9. Thales: Advanced Data Security Platform, Cloud Encryption, Data Migration & Compliance 6

              KALEIDOSCOPE 2018 1. Salesforce: Cloud hosted Customer Engagement Platform using AI 2. ServiceNow: Cloud hosted Digital Workflows across IT, Business & Operations 3. Zendesk: Cloud hosted Customer Service and Engagement Platform 4. SAP: Enhancing Customer Experience in the Intelligent Enterprise using C4/HANA 5. Oracle: Cloud hosted Business Applications and Innovation Services 6. ElasticPath + Bloomreach: Customer Experience and Commerce Platform 7. Worksoft: Intelligent Automation with DevOps for SAP 8. Accenture Blockchain: Blockchain for Good, Supply Chain and Trading BUILT TO PARTNER 9. BluePrism: Business Operations Platform using RPA AT SCALE 10. Workfront: Cloud hosted Workflow Management 7

              KALEIDOSCOPE 2018 1. AWS: Cloud hosted Agile, Enterprise Solutions using AI, NLP and IoT 2. RedHat: Open Innovation Labs, Cloud Native Application Development 3. Cisco: Digital X-Ray Network Diagnostics 4. Dell Technologies & Dell Boomi: Innovation using Advanced Analytics, AI, IoT and Deep Learning 5. Docker: Enterprise Containerisation Platform 6. HPE: Intelligent Edge Solutions using IoT, AI and Intelligent Space Solutions 7. Accenture Industry X.0: Digital Technology Innovation through hyper-personalised customer experiences 8. Accenture IES: Software engineering using Data, AI, AT& A, Products, Platforms & Emerging Technology CREATING INTELLIGENT 9. Veritas + Nutanix: Resilience Platform simplifying migration of IT and Business functions to Cloud DISTRIBUTED SYSTEMS 8

              KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 9

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              KALEIDOSCOPE 2018 RAISING AI TO BENEFIT BUSINESS AND SOCIETY As artificial intelligence grows in its capabilities and its impact THEMES THE ECOSYSTEM on people’s lives, businesses must move to raise their AIs to act as RAISED responsible, productive members of society. 1) Where have you experienced THEME OVERVIEW: a killer use of AI/Where have you been inspired by the use AI is coming of age. It represents huge transformational opportunities and can help us solve of AI? some of our most challenging problems, but with opportunity also comes responsibility. 2) Who is responsible for Citizen AI demands: the vision, execution and management of AI in your business? RESPONSIBILITY: EDUCATION: TRANSPARENCY: AI is at the tipping point 3) How transparent do you think Making sure AI systems AI must be trained and For us to trust the decisions of exponential growth, future AI solutions inside your operate and interact in taught, which means not or recommendations that and we have an imperative business need to be? the right way with people, merely ‘telling’ AI what to AI is making, we need to to ensure we raise AI right, 4) How will AI augment and and behave in ways which do, but truly educating it to be able to understand how to play a positive, and change the roles of people respect the accepted know how to act, respond, it arrived at the decision, responsible role in in your organisation? societal standards, communicate and behave, which means opening our society. your organisation? norms and frameworks. and making sure that the up the ‘black box’, and 5) Does your AI accurately data used to train AI is free explaining how AI works. represent your brand from corruption or bias. and values? CITIZEN AI 10

              KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Video Indexer is a Microsoft cloud technology that takes any source Avanade & Microsoft Document Entity Identifier (DEI) is an Avanade solution on Azure video, identifies actors & scripts to tag content and context, creating AI Platform that helps clients rapidly extract insights from scanned video structure for querying. documents for automation. BENEFITS: BENEFITS: Applications include video content curation, personalisation, scheduling DEI extracts specific entities that are needed, and supports end to end and compliance. process automation. Enterprise Virtual Agent (EVA) is an Ethics/GDPR Virtual Assistant with AI and information extraction from electronic documents. BENEFITS: An interactive Virtual Assistant for checking any policy, procedure or information source. This demo focuses on Robotic ethics and GDPR but it could be applied to nearly any source given data and training. 11

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                      KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: 15 pts improvement in NPS scores; 60% improvement in agent retention; IBM (Watson) IBM Watson AI Trust & Transparency demonstrates bias detection and £millions of pounds of operational cost savings for fair & ethical outcomes, AI 360 fairness bias mitigation to improve are realisable. decision outcomes, and traceability and transparency of how and when IBM Watson Extracting Insights from Dark Data demonstrates machine learning model outcomes were determined. how Watson can ingest and visually explore documents, teach how to BENEFITS: understand documents quickly for improved machine understanding, and expose contractual clauses for better mitigation of contract and 60% of companies see compliance as a barrier to achieving success in procurement risk. applying AI, because they cannot trust the decisions, or explain how the decisions were made. This is a solution for all organisations considering BENEFITS: the use of Machine Learning / Deep Learning models, especially those Watson document insights can be applied across a variety in highly regulated industries. of time poor, information and document rich use-cases including IBM Watson AI Powered Customer Care demonstrates capabilities insurance, contracts, and best practice recommendations, driving required for AI powered care from intent detection from call logs, assisted improvements in speed, cost, accuracy, and automating processes. agents to speed answering long-tail question, to integrated multi-channel ALSO AVAILABLE: virtual agents handing off to live agents. - IBM Blockchain Solutions BENEFITS: - IBM Cloud Private Customer care transformation is now an imperative to deliver exceptional multi-channel service. 40% deflection of conversations to AI channels are common place; 12

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                          KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Pegasystems Omni Channel Customer Journey is a single, unified platform that combines Omni-channel Customer Engagement with Digital Process Automation. BENEFITS: A single “AI brain” that works across all channels to compute Next-Best-Action. Digital Case Management is a transformational approach to case management, allowing clients to manage work holistically, built as a Service for enterprise flexibility on cloud or on-premise. BENEFITS: Case Management to automate the end-to-end human tasks and processes combined with built-in robotics. Intelligent Virtual Assistant, demonstrating how Pega can help organisations deliver great self-service, using conversational UI. 13

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                              KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMO: Google Cloud Google Cloud AutoML Pop Picker: Google Cloud brings industry leading research in AI and Machine Learning and makes it universally accessible to organisations. The Google Cloud AutoML demo features a product identification use-case relevant to Retail and Consumer Goods, where image recognition is used to identify a fizzy drink and whether it is damaged or not. BENEFITS: Google Cloud’s new AutoML capability is removing barriers to AI at scale. It enables developers with limited machine learning expertise to train high-quality models specific to their business needs, get up and running fast with a simple GUI and generate high-quality training data using Google’s human labelling service. 14

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                                  KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Predictive Health Analytics MachineOS Real Time Prediction for Commercial Outcomes Human and machine data is ingested from Pathlab and cross-corelated into a neural network which mimics identification of ‘disease signatures’. Predicting network outages in a Telecoms network External data sets containing information on specific regions and A Natural language question engine uses an overall picture of the diseases are used to provide predictions on spikes in diseases. network infrastructure and guided questions to determine outage possibilities next week. BENEFITS: Enabling more accurate reporting to doctors by location, controlled BENEFITS: medication stocks and efficiency improvement. Preventing downtime on the network, optimising efficiency and understanding the lack of knowledge. Trade surveillance in Financial Services A surveillance mechanism to reduce mismatches or invalid trades, which cause delays and cancellations. BENEFITS: Enables financial services clients to avoid regulatory fines, improve their overall trading capability through predicative analysis (client and trader) and efficiency of employees whilst continuing to increase their ROI. 15

                                  KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Accenture BioVR is a Virtual Reality learning simulator that guides users through a The Dock + pharmaceutical clean room scenario while monitoring their progress. The Alan Turing BENEFITS: Institute A safe and secure training environment to assess user performance, discover system efficiency and create valuable datasets centred around user behaviour. AI Bot for Caseload automatically reviews medical charts to location specific information about medical conditions and evidence, enabling humans to sift through large quantities of unstructured text, to find desired information in an instant. BENEFITS: Scans and surfaces key medical data quickly, increasing productivity and aiding personnel in time-sensitive tasks. 16

                                  KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMO: Coupa The Best UI is no UI: Coupa will demonstrate how new technologies (Voice recognition, IOT, AI) are transforming Business Spend Management processes. BENEFITS: Procurement and Finance leaders use Coupa to get more value out of every dollar their business spends, improve efficiency, and minimize risk. Coupa enables organisations to access data-driven prescriptive insights at key moments in the spend management process to capture more value from spend. 17

                                  KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Accenture Applied Search & Content Analytics: Search & Match is used by recruitment Intelligence firms and HR departments to automatically match jobs to candidates. It features semantic analysis and the use of Machine Learning over past hiring information to optimise accuracy. BENEFITS: Accurate matching of candidates to job roles, reduces costs (effort, time) through accurate candidate matching. Flare 360: An intelligent case assistant trained to handle multi-layered problems using natural language processing (NLP) to transform existing call centres. BENEFITS: Increased customer engagement; reduced cost through reduction of escalations from inbound customer service queries to live agent; potential to play a role in outbound sales connects. 18

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                                      KALEIDOSCOPE 2018 EXPLORE THEME AND PARTNER OVERVIEWS 19

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                                      KALEIDOSCOPE 2018 THE END OF DISTANCE THEMES THE Virtual and augmented reality technologies are removing the distance ECOSYSTEM to people, information and experiences, transforming the ways people RAISED live and work. 1) Is XR being used to its full potential in your business? THEME OVERVIEW: 2) Do you understand Technology has always been applied to overcome distance – from the wheel, to the internet – but the potential for using a extended reality is the first technology to virtually “relocate” people in time and space—and it’s combination of XR, AI and bringing about the end of distance. Virtual and Augmented Reality is transforming: machine learning? 3) What are the fundamental barriers to scaling XR in your organisation and how can they DISTANCE TO PEOPLE: DISTANCE TO DISTANCE TO Whether it’s helping be overcome? Immersive experiential INFORMATION AND EXPERIENCES AND customers visualise your environments make it INSIGHTS: ENVIRONMENTS: products and services, or 4) Can you visualise a possible for people to “be” Workers and consumers Customers are increasingly bringing employees and world where XR is a part of anywhere, from innovations can be served with real- investing in XR immersive expertise closer together, everyday life? What does it for the workforce to time information to help experiences over certain our journey to Extended look like? How is it used? customers experiencing complete tasks and make materials goods. XR Reality has just begun... 5) How can we enforce ethical products and services (e.g. decisions (e.g. visualisation technologies also enable boundaries for personal use virtual showrooms) for manufacturing) realistic experiences of of XR devices in public? How hostile and inaccessible can we protect the privacy environments (e.g. of the individual? emergency service training, oil rig safety) EXTENDED REALITY 20

                                      KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: InContext Solutions ShopperMX™ HIVE: Leverages fully immersive VR technology to deliver an unsurpassed in-store perspective of new shelf, signage, display and store designs. Whether it’s for planning, top-to-tops or on-going retailer and manufacturer collaboration, internal and external partners and teams can view concepts from a shopper perspective, make decisions on the fly and collaborate from anywhere in the world within immersive, hyper- realistic virtual stores. BENEFITS: Risk mitigation through reduced capex and labour costs; actionable insights available quicker through deeper data mining; enterprise platform spans across the supply-demand value chain; cloud-based platform with no upfront hardware investment. 21

                                      KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: Teslasuit Enterprise Training Demo: A solution for an industrial safety case on an oil loading rack which features motion capture and uses deep immersion through haptics. BENEFITS: Brings monotonous training and education into realistic, engaging and effective activity; motivates trainee needs and increases performance of novices and experts alike; advanced biometry allows monitoring of the emotional state of the user, provides stress level management and adaptive training content. 22

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                                          KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: Mackevision Digital Showroom - Ferrari Dealership Car Configurator: Introducing a new way to customize the car of your dreams! The Digital Showroom provides Ferrari fans with an enhanced car-buying experience that’s guaranteed to make their hearts beat faster. Customers are presented with a “Digital Twin” of their customized car, allowing them to examine interior and exterior details like never before. BENEFITS: Maximisation of customer experience; production of “digital twin” enables full examination of interior and exterior, as well as customisation to specific customer requirements; gives rise to upselling opportunities during sales process. 23

                                          KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMOS: BioVR XR Training for Pharma: Powered by Machine Learning analytics Accenture XR XR Learning Lab: Soft skills development for onboarding to provide classification of trainee skills and predictive analytics of when of new hires. the user will more likely commit an error. Showcase BENEFITS: BENEFITS: Accelerates onboarding process, low cost, scalable. The experience leverages the proven benefits of VR training: user engagement, on-demand experiences, cost reduction and National Theatre OASC: Enhancing experiences for performance analysis. hard-of-hearing patrons . XR Behind the Style: Catwalk and behind the scenes BENEFITS: immersive experience. Improved accessibility to the Arts, smarter captioning through BENEFITS: AR, scalable. Stereoscopic 360 video with interactive storytelling elements Cherry Picker: A training experience utilising VR to remove and e-commerce call to action. the problem of limited physical resources by modelling a Cherry Picker asset down to the vehicle controls and placing it in an Ship Docking Training: Experiential training app developed to train interactive environment. sailors on ship docking procedures. BENEFITS: BENEFITS: Trainees can learn how to drive the Cherry Picker in a safe environment Self-contained, safe and scalable high memory retention experiential and are given a purpose to direct their learning. There is also multiplayer training app. Cost effective – content can be easily updated to create support, so the trainer and trainee can occupy the same virtual space different environments and scaled to multiple trainees at once. Data through networked instances of the same training experience. empowered training insights e.g. gaze tracking, gesture tracking, room- scale tracking of movement. 24

                                          KALEIDOSCOPE 2018 PARTNER OVERVIEW EXTENDED REALITY Partner Name DEMO: KageNova KageMove: Turns 360-degree photos and videos into explorable virtual worlds. When viewing 360-degree photos and videos at present, users can look around, but they cannot move within the scene. Demo use- cases will include VR examples of 360 photos and videos, such as films, sports events, scenes in nature e.g. beaches. BENEFITS: KageMove supports existing hardware, content and workflows to turn 360-degree photos and videos in into explorable virtual worlds; KageMove also brings greater interaction to 360-degree experiences by supporting 6 DOF motion to provide a much greater sense of presence and greatly reduce cyber motion sickness. 25

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                                          KALEIDOSCOPE 2018 THE IMPORTANCE OF TRUST By transforming themselves to run on data, businesses have created a new THEMES THE ECOSYSTEM kind of vulnerability: inaccurate, manipulated, and biased data that leads RAISED to corrupted business insights, and skewed decisions with a major impact on society. 1) How well do you know your organisations data? How THEME OVERVIEW: much of it do you trust? We live in the era of big data. Data veracity is about ensuring the quality and accuracy of that data, 2) How safe is your data today? to enable companies to create a competitive advantage and protect their brand reputation. It’s 3) How important is digital and even more critical with the growth of AI, because any data inaccuracies, biases or corruptions will data hygiene in your culture? be magnified. Data Veracity is about: Do you fully understand the risks and potential impacts of poor data hygiene? PROVENANCE: CONTEXT: INTEGRITY: Data is the lifeblood of 4) Are you raising your Understanding the Considering the Verifying, securing and the intelligent enterprise AIs responsibly, with the history and origin of data circumstances around maintaining “good” data. – the health and vitality of right data? throughout its entire how data is used and (E.g. has the data been a business increasingly 5) Do you have lifecycle (E.g. Where has if it is appropriate for the corrupted or manipulated? depends on it. Now is the high-integrity data? the data come from? Is it insights and predictions Are users incentivised time to expand the focus biased or skewed?) you want to drive (E.g. to ‘trick’ the system?) from data quantity to Is the data recent? Is it data quality, and be sure based on current or you have data you historic assumptions?) can trust. DATA VERACITY 27

                                          KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Adobe Customer Journey X-Ray: A showcase of how Adobe solutions track visitor behaviour and use this, with 2nd and 3rd party data, to personalise and optimise the experience to guide the visitor towards conversion. BENEFITS: Tracks anonymous visitor behaviour, identified visitor profile information and 2nd & 3rd party data to engage effectively with customers both onsite and offsite, across multiple devices. Adobe Advertising Cloud Creative: Demonstrating how easy it is to quickly scale advertising and messaging that is highly relevant to each user via a sample workflow. Users can import assets from Adobe Creative Cloud or AEM assets and make additional edits to their ads directly in the platform and configure sequential messaging. BENEFITS: Serves relevant ads to customers even if they move to different devices or sites. Reduces creative development costs of digital advertising and makes collaboration between design and marketing teams a reality. 28

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                                              KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: Palo Alto Networks Continuous multi-cloud security for business applications: Palo Alto Networks delivers a uniquely effective combination of continuous security monitoring, compliance validation and reporting, and comprehensive storage security. Teams can now confidently develop and deploy new applications in the cloud faster, simplify security operations and continuously validate the compliance of their cloud infrastructure. BENEFITS: Delivers workload and storage protection in a SaaS, PaaS or IaaS model, whilst reducing the chances of human error. Integration of Evident into a DevOps model enables a frictionless move to cloud. Automated security that will not slow down application developers. 29

                                              KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Splunk Security: Analytics-Driven Security Information Events Splunk Splunk for Business Analytics: Data architects, analysts, marketers Management Solutions (SIEM) go beyond simple information and event and product managers are tapping into a range of new data sources management to tackle real-time security monitoring, advanced threat like machine data and combining them with structured data to provide detection, forensics and incident management. valuable business insights in real time. BENEFITS: BENEFITS: Enhanced visibility and improved incident response and investigations; Leverage new and enriched machine data, gain real-time business streamlined security operations; flexible deployment options; behavioural insights, complements existing BI tools and other Big Data technologies. analytics to optimise SecOps and reduce complexity. Splunk IT Service Intelligence: Using machine learning to predict and prevent imminent outages with up to 30 minutes notice so your team can intervene. BENEFITS: Predictive maintenance aided by real-time view of service health and root cause analysis capability. 30

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                                                  KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMO: Informatica Internet of Beers: Fraud and brand protection is a big problem for brewing companies, many of whom lose millions of pounds per year due to product wastage and theft. Informatica demonstrates how data from pub beer dispensers can be collected in real-time and analysed along with transaction data to detect beer quality and fraud. BENEFITS: Monitors real-time status of products e.g. temperature and pressure of beer in tap, along with tracking the number of pints poured in real-time; gives key inventory and quality insights to manufacturers and distributors; outlines consumer purchasing trends. 31

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                                                      KALEIDOSCOPE 2018 PARTNER OVERVIEW DATA VERACITY Partner Name DEMOS: Internet of Things: In a world where everything is connected, Qlik Scaling Data Science: The Qlik platform surfaces AI to scale across the analysts are continually increasing their estimates for how many organisation. Several examples of this will be shown as part billion devices will be connected by 2020. The enormous amounts of of this demo. data which comes from this requires imaginative approaches to analytics. Our interactive bike demo is an example of using “analytics BENEFITS: at the edge” & “containerisation” to make IoT successful. Customers can scale the value of the data scientist across the BENEFITS: organisation through Qlik’s intuitive insights, without needing full-time data scientist expertise to communicate outputs. IoT analytics unlock the potential of your IoT data. Big Data & Scale: Big Data and rapid adoption are becoming the norm Cyber Security: Accenture have created IP on top of the Qlik platform for customers who are mature on their digital transformation journey. to deliver a cyber security analytics service to enterprise organisations. The interactive bike demo is a fun way to explore some of the key Two of the Apps will be available to see on the stand – infrastructure considerations. vulnerability & phishing. BENEFITS: BENEFITS: The Qlik Analytics Platform is an agile, governed environment that is This reusable proposition provides a “single pane of glass” through ready to scale. It fosters a culture of data exploration, where people are which an organisation can make sense of the myriad of security encouraged to experiment with ideas. related data within the enterprise. 32

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