KALEIDOSCOPE 2018 PARTNER OVERVIEW INTERNET OF THINKING Partner Name DEMOS: Accenture Amazon The Accenture AI Mixologist (Mixy): Mixy is a drink dispensing Web Services (AWS) robot that takes orders and mixes a delicious drink. Business Group BENEFITS: Mixy leverages the power of Natural Language Processing (NLP) and Artificial Intelligence (AI) from Amazon Web Services (AWS). Mixy shows the power of AWS cloud, IoT, and rapid prototyping. AI Enabled Contact Centre as a Service featuring Amazon Connect and Amazon Lex: The demo uses Amazon Connect, a self-service, cloud-based contact centre, and combines with Amazon Lex to provide a conversational interface. The outcome is a single AI enabled chat bot, with multiple different communication options available to customers including phone, voice, SMS, and messenger. BENEFITS: The key advantage is speed to value. There are no upfront commitments and companies can quickly experiment with different call routes, or communication channels and receive real-time reporting on the impact to customers and the call centre. 51