KALEIDOSCOPE 2018 PARTNER OVERVIEW CITIZEN AI Partner Name DEMOS: Accenture Applied Search & Content Analytics: Search & Match is used by recruitment Intelligence firms and HR departments to automatically match jobs to candidates. It features semantic analysis and the use of Machine Learning over past hiring information to optimise accuracy. BENEFITS: Accurate matching of candidates to job roles, reduces costs (effort, time) through accurate candidate matching. Flare 360: An intelligent case assistant trained to handle multi-layered problems using natural language processing (NLP) to transform existing call centres. BENEFITS: Increased customer engagement; reduced cost through reduction of escalations from inbound customer service queries to live agent; potential to play a role in outbound sales connects. 18