KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Salesforce Moments that Matter: The Salesforce Customer Success Platform utilises new capabilities to drive digital customer engagement to deliver innovative, intelligent and highly appealing experiences for customers, partners and employees across different industries. BENEFITS: Employs AI to provide real-time insight leading to smarter interactions; “Moments that Matter” are the key to differentiating products and services resulting in increased sales, lower costs and improved customer satisfaction. 39