KALEIDOSCOPE 2018 PARTNER OVERVIEW FRICTIONLESS BUSINESS Partner Name DEMO: Zendesk Complete offering for a frictionless customer experience: Zendesk omnichannel support offers simple, powerful solutions that make it easy for customers to engage with your business. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus. An integrated interface means better context, smoother interactions, and less repetition for agents. BENEFITS: Better, integrated customer service more efficiently without compromise; enables customers to self-serve or connect quickly to a real Customer Agent; ability to scale quickly through adding channels and agents; customers can offer a customised help centre that surfaces relevant branded information that fits with their pre-existing web experience. 41