Trend 3 HUMAN+ WORKER #TECHVISION2019 DECISION POINTS What areas of your • Identify business practices that are still optimized • Select one or more areas for pilot programs that 1 business have the for pre-digital workers. These could include your explore how AI, sentiment analysis, and extended knowledge management strategies, employee reality can help close these gaps. For those already biggest digital divide learning opportunities, or talent-finding and hiring completing pilot programs, select a key focus area between the practices. Make a priority list based on areas where in which to industrialize successful efforts. the divide is creating the largest pain points and company and your missed opportunities. These may include attrition, human+ workforce? difficulty meeting talent goals, or low employee engagement. With in-demand • Review your current approach to talent forecasting. • Identify areas of the business where AI tools can technology skills Identify areas of the business where talent gaps assist in finding talent. These tools can offer value 2 have persisted or grown. For the areas with the for both internal and external talent-finding; you may constantly changing, largest talent gaps, rethink hiring methods. Select wish to begin by prioritizing one of these for initial is your approach to one or more areas for pilot programs that focus on experiments and pilots. employees who will grow with the company, even as talent-finding and roles change. Rather than “reactive” and skills-based acquisition ready for hiring, look for ways to assess candidates by their the post-digital era? capabilities and potential. 57 TECHNOLOGY VISION 2019 THE POST-DIGITAL ERA IS UPON US