Trend 3 HUMAN+ WORKER #TECHVISION2019 workforce would certainly have the answer a colleague needed to solve a problem—but finding the right person to ask was a frequent challenge. Now, Swisscom’s workers can pose questions via “Ask the Brain,” an AI-powered solution from Starmind that identifies the relevant experts and 4 automatically shares the inquiry. More than half of questions are answered in less than two hours, and the knowledge of each employee is easily accessible to everyone else. People save the time they would have spent searching out the right expert, and instead spend that time putting the answers to use. By incorporating its workers’ needs into its SKILLS TECHNOLOGY technology strategy, Swisscom has taken a step toward unleashing the full potential of a next- generation workforce—one currently constrained by the very foundations on which it was built. HUMAN+ WORKFORCE This challenge is not limited to a small subset of workers, nor is it restricted to knowledge workers alone. In every industry, technology is changing the way work is done. Workers in Amazon warehouses shifted into roles as robotics operators and 5 technology overseers. At Baker Hughes, field technicians wear augmented reality headsets to access both digital overlays of information and live expertise from off-site engineers in order to fix 6 malfunctioning turbines. 46 TECHNOLOGY VISION 2019 THE POST-DIGITAL ERA IS UPON US