Trend 3 HUMAN+ WORKER #TECHVISION2019 Companies can also adapt a technology strategy 43 percent of business and IT executives report more than 60 percent of their used for customer engagement to fit workforce workforce will move into new roles within three years requiring substantial needs: passive and real-time measures of reskilling within their organizations due to the impact of technology� engagement via sentiment analysis. Applying machine learning to email or chat content makes it possible for the business to more quickly act on More than 80% 100 employee pain points or frustrations, without having 4% 4% to wait for the next survey or active measure of 90 5% 13% 17% 19,20 61%-80% engagement. (Companies must use care to be 15% transparent, however, about information collected in 41%-60% 43% this way, given the level of in-depth monitoring 70 26% required to generate useful insights.) 28% 20%-40% 60 By gathering workforce engagement data at a speed 31% that matches the rate of employee velocity, Less than 20% 50 companies can better manage attrition and identify 30% opportunities to engage their workforce. Once again, 40 34% some of the innovative technologies that have helped 30 to evolve the nature of work itself can also be used to power it. 20 44% 16% 10 21% 11% 0 Past 3 Today Next 3 Years Years Percentage of workforce that global business and IT executives report have moved or will move into new roles requiring substantial reskilling within their organizations due to the impact of technology. 53 TECHNOLOGY VISION 2019 THE POST-DIGITAL ERA IS UPON US