The Dilemma of Smart Things #TECHVISION2020 What is your company’slong-termplan for products? ⎮As the focus turns to selling ⎮Identify the biggest stakeholders in ⎮Help customers meet their continuous experiences, your product ecosystem. This will include sustainability goals. What can your company will need customers as well as app developers or they do with aging hardware, a different strategy for the other device providers. Design a review and what expenses will they products that support those process that will uncover what obstacles incur over time? Explore new experiences. Explore ways these stakeholders may face as software strategies like developing a of helping customers updates change the functionality, recycling and trade-in program through this transition to interoperability and features of or allowing people to repair ensure long-term loyalty. their products. devices themselves. Technology Vision 2020 | accenture.com/technologyvision 17