The Dilemma of Smart Things #TECHVISION2020 Decision Points How is your business responding to the changing nature of ownership with the products you sell? ⎮Traditional models of ownership are shifting as devices gain the capacity to significantly change their functionality. Evaluate your organization’s current ability to support a shared model of product ownership: everything from how customers are on-boarded, to how they are engaged with over time can present myriad new opportunities to build relationships with customers, but it requires changes across the organization (from product development, to marketing, to support). Technology Vision 2020 | accenture.com/technologyvision 16