Tech Vision 2020 Interactive Summary

TECHNOLOGY VISION 2020 WE, THE POST-DIGITAL PEOPLE Can your enterprise survive the tech-clash? Provocative thinking, transformative insights, tangible outcomes

We, the Post-Digital People #TECHVISION2020 What happens when people’s expectations for technology conflict with businesses’ models fordelivering it? Technology Vision 2020 | accenture.com/technologyvision 2

We, the Post-Digital People #TECHVISION2020 Leading in the future will demand rethinking core assumptions about the intersection between people and technology. Technology Vision 2020 | accenture.com/technologyvision 3

We, the Post-Digital People #TECHVISION2020 As companies enter the future, digital technology is evolving from an advantage to a basic expectation, and yesterday’s best practices are turning into today’s shortcomings. Technology Vision 2020 | accenture.com/technologyvision 4

We, the Post-Digital People #TECHVISION2020 People’s perceptions of and relationships with technology are changing. Technology Vision 2020 | accenture.com/technologyvision 5

We, the Post-Digital People #TECHVISION2020 On one hand, people are seemingly rejecting technology. “Tech-lash,” or backlash against technology, is appearing in several forms. People Government Movements like digital detoxing, Regulations like GDPR from tracking screen time and reducing the European Union and more social media usage are ways people from the United States, Brazil and are seeking to balance the role other countries are redefining the technology plays in their lives. relationship between people and tech. Technology Vision 2020 | accenture.com/technologyvision 6

We, the Post-Digital People #TECHVISION2020 On the other hand, by almost all metrics, people are increasing their use of and intimacy with technology. >50% 6.4 hours More than half the world’s People are ever-connected on every population—a whopping 4.5 billion type of device, globally spending an people—have access to the internet. average of 6.4 hours online daily. Internet World Stats: Usage and Population Statistics. (n.d.). Salim, S. (2019, February 4). More Than Six Hours of Our Day Is Spent Online. Digital Information World. Technology Vision 2020 | accenture.com/technologyvision 7

We, the Post-Digital People #TECHVISION2020 These seemingly opposite positions are indicative of a tech-clash—a clash between old models that are incongruous with people’s expectations. Technology Vision 2020 | accenture.com/technologyvision 8

We, the Post-Digital People #TECHVISION2020 Can your enterprise survive the tech-clash? The promise of a world made better and easier by technology is being trapped behind models, architectures and governing structures that have not realized their full potential nor created adequate value. To survive the tech-clash, enterprises need to re-think these models. Technology Vision 2020 | accenture.com/technologyvision 9

We, the Post-Digital People #TECHVISION2020 Models that companies have relied on for decades are leaving value on the table. Take healthcare technology. A world with seamless, secure and personalized healthcare is possible with existing technology, but is blocked by existing ecosystem, application and company models: ┃ Closed ecosystem ┃ Application-centered ┃ Company-centric data models mean different data models create ownership models have levels of technology fragmented, even created concerns about access and different conflicting, data about security, privacy and standards, creating patients, while go- ethical issues that keep obstacles to smooth betweens, regulators patients and providers experiences. and gatekeepers alike wary of new all add friction. technological solutions. Technology Vision 2020 | accenture.com/technologyvision 10

WWee,, thethe PosPostt--DiDigitagital l PePeoploplee #TECHVISION2020 People are changing, why aren’t you? To move forward, businesses must first acknowledge the essential role technology plays in people’s lives today, and how that relationship is changing people’s needs and expectations. Technology Vision 2020 | accenture.com/technologyvision 11

We, the Post-Digital People #TECHVISION2020 Companies must challenge existing models to create something wholly new. Solid, a data-linking architecture, emphasizes trust and is designed to spark innovation. Individuals’ data is stored and used across the web through “pods.” People can decide where their personal data is hosted and determine which companies or machines can access their pods. They can also revoke that access at any time and even delete all their information with a click of a button. Technology Vision 2020 | accenture.com/technologyvision 12

We, the Post-Digital People #TECHVISION2020 Inventing a better, human-centered future for people requires a circle of trust, data and deep experiences. The Known Traveller Digital Identity (KTDI) program places humans at the center of the data ecosystem. This World Economic Forum initiative created a blockchain-based solution that gives individual travelers control over their own data by encrypting and storing critical identity data, like passport information, on the traveler’s personal mobile device. Travelers alone determine who gets access, with access revoked when a transaction is completed, maximizing privacy and mitigating security risks. Technology Vision 2020 | accenture.com/technologyvision 13

We, the Post-Digital People #TECHVISION2020 Trust is the currency Expanding Responsibility Microsoft is embracing a new model of in an era where digital is accountability that goes far beyond its products or customers. As the company everywhere. Addressing hasresearched and developed more advanced technology, it has strived for tech-clash demands responsible innovation. The company built an ethical framework to guide its models built on trust development of AI and backed state legislation around proper use of facial that go beyond just recognition technology. product-level responsibility. Technology Vision 2020 | accenture.com/technologyvision 14

We, the Post-Digital People #TECHVISION2020 The time to start this transformation is now. Defuse Build Human- Foster Deeply Tech-clash Centered Models Trusting Relationships ┃ Identify where tech-clash is ┃ As you master distributed ┃ Build sustainable and ongoing impacting your organization, ledgers, artificial intelligence, relationships with customers by andwhere your technology extended reality and quantum using every step of the customer strategy might be at odds (DARQ), ensure that you are journey as an opportunity to build with customer expectations. putting a radically human trust. Grow your impact beyond Leave no stone unturned focus on the new products individual customers by and challenge existing and services you build. maintaining accountability models wherever needed. at a societal level. Technology Vision 2020 | accenture.com/technologyvision 15

#TECHVISION2020 We, the Post-Digital People Can your enterprise survive the “tech-clash”? The I in AI and Me The Dilemma of Robots in Innovation Experience Reimagine the Smart Things the Wild DNA Helping people business through Overcome the Growing the Create an engine for choose their own human and AI “beta burden” enterprise’s reach – continuous innovation adventure collaboration and responsibility Technology Vision 2020 | accenture.com/technologyvision 1616

Thank you #TECHVISION2020 www.accenture.com/technologyvision Copyright © 2020 Accenture. All rights reserved.