#TECHVISION2020 Contents Introduction Trend 3: The Dilemma of Smart Things 4 We, the Post-Digital people Overcome the “beta burden” 4 64 8 People are changing. Why aren’t you? 12 Leaving the roadmap behind Trend 4: Robots in the Wild 15 Building a foundation of trust 86 Growing the enterprise’s reach — and responsibility 17 2020 Tech Trends 19 Completing the picture Trend 5: Innovation DNA 108 Create an engine for continuous innovation Trend 1: The I in Experience 22 Helping people choose their own adventure About the Technology Vision 128 Trend 2: AI and Me 44 Reimagine the business through human and References AI collaboration 132 Technology Vision 2020 | We, the Post-Digital People 3