2 Lloyd’s of London disclaimer Key contacts This report has been co-produced by Lloyd's and Trevor Maynard University of Surrey staff for general information Head of Innovation purposes only. While care has been taken in gathering [email protected] the data and preparing the report Lloyd's and University For general enquiries about this report and Lloyd’s of Surrey staff does not make any representations or work on innovation, please contact warranties as to its accuracy or completeness and [email protected] expressly excludes to the maximum extent permitted by law all those that might otherwise be implied. About the authors Lloyd's and University of Surrey staff accepts no At the time of writing this report Roger Maull was a responsibility or liability for any loss or damage of any Professor of Management Systems in Surrey Business nature occasioned to any person as a result of acting or School. He was a Director of Surrey's Centre for the refraining from acting as a result of, or in reliance on, any Digital Economy (CoDE). He has held over £15m of UK statement, fact, figure or expression of opinion or belief research income and published over 130 publications in contained in this report. This report does not constitute leading journals and conferences. He re-joined the advice of any kind. University of Exeter on October 2018 as Academic © Lloyd’s 2019 Director of the Initiative for the Digital Economy at Exeter All rights reserved (INDEX) based in London. About Lloyd’s Steve Brewer is the founder and director of Infoculture, a startup offering support and facilitation for organisations, Lloyd's is the world's specialist insurance and teams and leaders in digital transformation. Steve has reinsurance market. Under our globally trusted name, we been involved in communication, community engagement act as the market's custodian. Backed by diverse global and project management for a number of years in UK capital and excellent financial ratings, Lloyd's works with and EU research-related projects. a global network to grow the insured world –building resilience of local communities and strengthening global Dr Wendy Maull was trained as an Engineer at economic growth. Cambridge University, Cranfield Institute of Technology and Université de Technologie de Compiègne and With expertise earned over centuries, Lloyd's is the worked for the Ministry of Defence before teaching at foundation of the insurance industry and the future of it. Bristol Polytechnic and Plymouth University. Her PhD Led by expert underwriters and brokers who cover more studied the way engineering students understand mathematics. She worked as a Research Fellow at the than 200 territories, the Lloyd’s market develops the University of Exeter before retiring. essential, complex and critical insurance needed to underwrite human progress. We would also like to acknowledge the support of the About University of Surrey research teams from two UKRI research awards. Digitally Enhanced Advanced Services (DEAS) EP/R044937/1 The University of Surrey was established on 9 and Technology Driven Change and Next Generation September 1966 with the grant of its Royal Charter, but Insurance Value Chains (TECHNGI) ES/S010416/1. its roots go back to a late 19th-century concern to provide greater access to further and higher education for the poorer inhabitants of London. The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. With a beautiful and vibrant campus, we provide exceptional teaching and practical learning to inspire and empower our students for personal and professional success. Through our world-class research and innovation, we deliver transformational impact on society and shape future digital economy through agile collaboration and partnership with businesses, governments and communities. Taking control: robots and risk