Introduction #TECHVISION2019 2017 Trends Trend 1 Trend 3 Trend 5 AI IS THE NEW UI WORKFORCE MARKETPLACE THE UNCHARTED Experience Above All Invent Your Future Invent New Industries, Set New Standards Artificial intelligence (AI) is about to become your The future of work has already arrived, and digital Businesses are not just creating new products and company’s digital spokesperson. Moving beyond a leaders are fundamentally reinventing their services; they are shaping new digital industries. To backend tool for the enterprise, AI is taking on more workforces. Driven by a surge of on-demand labor fulfill their digital ambitions, companies must take on sophisticated roles within technology interfaces. platforms and online work management solutions, a leadership role to help shape the new rules of the From autonomous driving vehicles that use computer legacy models and hierarchies are being dissolved game. Those who take the lead will find a place at or vision, to live translations made possible by artificial and replaced with open talent marketplaces. This near the center of their new ecosystem, while those neural networks, AI is making every interface both resulting on-demand enterprise will be key to the that don’t risk being left behind. From technology simple and smart—and setting a high bar for how rapid innovation and organizational changes that standards to ethical norms to government mandates, future interactions will work. It will act as the face of a companies need to transform themselves into truly in an ecosystem-driven digital economy, one thing is company’s digital brand and a key differentiator—and digital businesses. clear: a wide scope of rules still needs to be defined. become a core competency demanding of C-level investment and strategy. Trend 2 Trend 4 ECOSYSTEM POWER PLAYS DESIGN FOR HUMANS Beyond Platforms Inspiring New Behaviors Companies are increasingly integrating their core What if technology adapted to you? The new frontier business functionalities with third parties and their of digital experiences is technology designed platforms. But rather than treat them like partnerships specifically for individual human behavior. This shift of old, forward-thinking leaders leverage these is transforming traditional personalized relationships relationships to build their role in new digital into something much more valuable: partnerships. ecosystems—instrumental to unlocking their next Business leaders recognize that as technology waves of strategic growth. As they do, they’re shrinks the gap between effective human and designing future value chains that will transform their machine cooperation, accounting for unique human businesses, products, and even the market itself. behavior expands not only the quality of experience, but also the effectiveness of technology solutions. 1515 TECHNOLOGY VISION 2019 THE POST-DIGITAL ERA IS UPON US