Robots in the Wild #TECHVISION2020 Leaders are already using this shift to find new ways to serve customers and improve operations. Amazon’s small delivery vehicle, “Scout,” can autonomously navigate real world obstacles like trash cans, pets and snow blowers, and features a cute exterior deliberately designed to delight customers. Walmart is introducing robots that scrub floors, check shelf inventory and sort inbound packages, freeing up associates to better engage customers. Technology Vision 2020 | accenture.com/technologyvision 5