2. AI And Me - Tech Vision 2020
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#TECHVISION2020 AI and Me Reimagine the business through human and AI collaboration Technology Vision 2020 | We, the Post-Digital People
#TECHVISION2020 We, the Post-Digital People Can your enterprise survive the “tech-clash”? The I in AI and Me The Dilemma of Robots in Innovation Experience Reimagine the Smart Things the Wild DNA Helping people business through Overcome the Growing the Create an engine for choose their own human and AI “beta burden” enterprise’s reach – continuous innovation adventure collaboration and responsibility Technology Vision 2020 | accenture.com/technologyvision 2
AI and ME #TECHVISION2020 Leaders are using AI to transform not just how businesses do work, but what work they actually do. The true potential of AI doesn’t come from automation alone, but from how it can become a symbiotic part of the workflow, enhancing—not replacing—the output of people. Technology Vision 2020 | accenture.com/technologyvision 3
AI and ME #TECHVISION2020 Businesses focusing on automation alone arelimiting the potential of their AI applications. of executives believe collaboration between humans and machines will be critical to innovation in the future. Technology Vision 2020 | accenture.com/technologyvision 4
AI and ME #TECHVISION2020 Human and AI systems work better by reimagining what’s possible together. Volkswagen (VW) and Autodesk reimagined the VW Microbus with generative design. VW decided to reconceptualize their With this approach, VWcreated Microbus, andpartnered with Autodesk to lighter parts and reduced the time experiment with generative design tools. from development to manufacturing from 1.5 years to just months. These tools enabled a collaborative The designers credited generative partnership between human and design and their AI collaboration machine. The humans set cleaner and with creating structures they could greener design requirements, and the never have created on their own. machine generated ideas that fit those constraints. From there, the parties continued to iterate, with the machine generating ideas and human co- workers curating and refining them. Technology Vision 2020 | accenture.com/technologyvision 5
AI and ME ##TTECHVECHVISISIONION22020200 To start reinventing the organization, enterprises need to facilitate and enable true human-AI collaboration. Technology Vision 2020 | accenture.com/technologyvision 6
AI and ME #TECHVISION2020 Fostering human-machine collaboration requires contextual comprehension between people and machines. Technology Vision 2020 | accenture.com/technologyvision 7
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AI and ME #TECHVISION2020 For humans to understand machines, And machines need tocomprehend theyneed explanations that can be what they are sensing in a more understood and trusted. human way to extend collaboration. TD Bank is using AI to help approve or deny Technology advances are allowing AI systems loans, andintroduced a tool that explains to better understand natural language in the reasoning behind their AI's decisions. context,similar to the way humans learn As algorithms assume more responsibility, reading comprehension in school. And this this kind ofexplainabilitywill help growing comprehension isn’t limited to employees trust new AI systems as their language.Microsoft’s HoloLens 2 mixed reality decision-making partners. This will headset uses image recognition and machine alsohelp themestablish trust with learning to identify objects and understand customers and demonstrate ethical- what they are: for instance, that a couch is not decision-making processes to regulators. just a series of pixels, but something that can be sat on and belongs in a living room. Technology Vision 2020 | accenture.com/technologyvision 8
AI and ME #TECHVISION2020 Leaders are beginning to recognize the tremendous potential of enabling humans and machines to inspire one another. Technology Vision 2020 | accenture.com/technologyvision 9
AI and ME #TECHVISION2020 Adobe is using collaborative machines to inspire Adobe is completely transforming its suite of products with Adobe Sensei, humans across its an artificial intelligence layer infused across the company’s various cloud suite of creative tools. tools. Using backend machine learning models, data streaming pipelines, microservices and more, Adobe’s entire architecture is designed to allow Sensei to provide rich, intelligent collaborations as people use Adobe’s products. Technology Vision 2020 | accenture.com/technologyvision 10
AI and ME #TECHVISION2020 AI shouldn’t be seen as a solution for one challenge, but a transformative factor for the entire organization. Lemonade is exploring a new approach to insurance, usingan AI-first model.The company infusedAI across their workflows from onboarding customers, to policy changes, to internal engineering team development, to their claims process.Their claims process utilizes an intelligent agent and anti-fraud algorithms to immediately pay out simple claims to customers. For claims requiring further investigation, the intelligent agent gathers relevant contextual information and then introduces the customer to a human specialist. But the company's approach doesn't just offer acollaborative AI partner to their customers andemployees, it also means that each new system change could introduce a new way to transform their business with AI. Technology Vision 2020 | accenture.com/technologyvision 11
AI and ME #TECHVISION2020 Reimagining how they use AI will help enterprises continuously and quickly adapt to change and start reimagining their future. Technology Vision 2020 | accenture.com/technologyvision 12
AI and ME #TECHVISION2020 Technology Vision 2020 | accenture.com/technologyvision 13
AI and ME #TECHVISION2020 Decision Points Is your company thinking collaboratively? ⎮Determine the role that AI is playing in ⎮Determine what tools are available internally your business alongside your existing to introduce the AI solutions needed to move workforce. Think beyond which tasks your organization in this direction. If none are could be replaced and imagine how you available, evaluate if employees have the skills can build a new kind of workforce with to build the solutions, or engage partners humans and AI collaborating side by side. to generate the necessary capabilities. Technology Vision 2020 | accenture.com/technologyvision 14
AI and ME #TECHVISION2020 How will you roll out collaborative AI initiatives across the organization? ⎮Evaluate where your ⎮To ensure transparency ⎮If you’re not already using industry is headed. and trust, gather workforce AI in the company, find an area Where are partners perspectives into the design to begin piloting the technology, or competitors finding and implementation of AI such as co-designing a new success in deploying AI? systems. Ultimately, these product, coaching or training employees will be the ones employees or reinventing who determine the success customer engagement strategies. of your AI investments. Technology Vision 2020 | accenture.com/technologyvision 15
AI and ME #TECHVISION2020 Howwillyou addressexplainability? ⎮Evaluate the scope of decision-making that AI is ⎮For all future AI projects, plan for being given in your organization. Identify sensitive explainability by design. Develop areas where additional oversight may be needed policies and principles that will and prioritize post-implementation explainability guide the development, building and solutions, such as counterfactual explanations, implementation of new AI systems. for those systems. Technology Vision 2020 | accenture.com/technologyvision 16
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